Home     Tour     Features     Order     Support     Contact  

Use Read Notifications

[Professional and Corporate Editions Only]
If you request read notifications, AY Mail will insert a special header requesting read notifications. Once the recipient receives the email, the mail client will prompt the recipient if the read notification needs to be sent. You will get the read notification only if he or she agrees to send it. Also, if email addresses are forwarded, the read notification may come from a different address and then could be discarded.

AY Mail will process notifications automatically through the AY Track server. To set up AY Mail for notification processing you need to do the following.

1. If you have not done this before, you need to set up AY Track by clicking Settings->AY Track Setup Wizard from AY Mail main menu.

2. You need to make sure that the mail addressed to the sender specified on the Message Tab will be delivered to a mail account processed by AY Track. Otherwise, you will not receive any notifications.

3. Before you send your message, click on the Extra Options button on the Advanced tab and then select Request Read Notifications when sending.

4. After you send your message, you should check your mail from time to time. This will cause the AY Track to download all the emails, and process the notifications. AY Track will be saving information on notifications.

5. From time to time you need to open AY Mail project that you have used to send the message, which will cause AY Mail to download read notifications collected by AY Track. You can also download the notifications manually by clicking on the Advanced tab and then selecting Advanced->Check For Bounces/Notifications. As AY Mail downloads notifications from AY Track, you may see green checkmarks with a letter behind them for the recipients who opened the email. The changes will be recorded in the report as well.

6. Do not delete the report created after you send the message. If you do, notifications will become unavailable. AY Track will still collect them, but AY Mail will not download notifications from AY Track if there is no report for the corresponding message.

 Home     Tour     Features     Order     Support     Contact  

Copyright © 1995-2014 Northern Software Inc. All Rights Reserved