Use Graphical Objects to detect message openings

[Professional and Corporate Editions Only]
To set this up, you need to insert a picture into your HTML message. Every time the message is read, the picture will be fetched and a record will be made that the message has been opened. Some mail clients, such as Outlook Express 6, may not display pictures to protect recipient privacy unless the recipient expressely allows the pictures.

To detect message openings:

1. If you have not done this before, you need to set up AY Track by clicking Settings->AY Track Setup Wizard from AY Mail main menu.

2. Put the file with the picture on your web site. For example, you can create a URL with your logo located at http://www.yourwebsite.com/logo.gif.

3. Before you send your message, you need to make sure that it is in HTML format.

4. Insert the picture somewhere in your message. Click on the Picture button on the WYSIWYG tab. The Picture dialog will appear. Select http://, and type in the URL of the picture:

http://www.yourwebsite.com/logo.gif

Select the Use this picture to track message openings checkbox.

Instead of inserting a picture, you can use a background picture or add a sound to your message. Use the Background button to open the Background dialog.

5. After you send your message, you should check your mail from time to time. This will cause AY Track to download all the emails, and process the information on message openings. AY Track will be saving this information for future retrieval.

6. From time to time you need to open AY Mail project that you have used to send the message, which will cause AY Mail to download read notifications collected by AY Track. You can also download the notifications manually by clicking on the Advanced tab and then selecting Advanced->Check For Bounces/Notifications. As AY Mail downloads notifications from AY Track, you may see green checkmarks with a letter behind them for the recipients who opened the email. The changes will be recorded in the report as well.

7. Do not delete the report created after you send the message. If you do, notifications will become unavailable. AY Track will still collect them, but AY Mail will not download notifications from AY Track if there is no report for the corresponding message.

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